Shipping policy
Shipping Policy – Velora
Last Updated: June 2026
Thank you for shopping with Velora.
Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Orders are not processed on Sundays or public holidays.
- During high-demand periods, processing may take slightly longer.
Shipping Time
- Estimated delivery time within India: 5–12 business days.
- Delivery times may vary depending on your location and courier availability.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping offers, if available, will be clearly mentioned on the website.
Order Tracking
- Once your order is shipped, a tracking number will be sent via email, SMS, or WhatsApp.
- Customers can use the tracking number to monitor their shipment status.
Delayed Deliveries
- Delivery delays may occur due to weather conditions, public holidays, transportation issues, or other circumstances beyond our control.
- Velora is not responsible for courier delays after dispatch.
Incorrect Address
- Customers are responsible for providing accurate shipping details.
- Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.
Cash on Delivery (COD)
- COD is available on selected orders and locations.
- Velora reserves the right to refuse COD orders that appear fraudulent or high-risk.
Return to Origin (RTO)
- If a customer refuses delivery or is unavailable after multiple delivery attempts, the order may be returned to the origin warehouse (RTO).
- Repeated RTO orders may result in restrictions on future COD purchases.
Damaged or Lost Packages
- If your package arrives damaged or appears lost in transit, please contact us within 48 hours of the expected delivery date.
- We will work with the courier partner to investigate and resolve the issue.
Contact Us
For any shipping-related questions, contact:
Email: MAHESHDASONLINE@GMAIL.COM
Store Name: Velora
